Refund policy

Return Policy

At Gel Toy Nation, we want you to enjoy your blaster with confidence. Please read our updated return policy carefully:

Eligibility for Returns

  • Customers may only return blasters that arrive broken or defective.

  • You must notify us within 48 hours of delivery if your blaster arrives broken.

  • If you contact us after 48 hours, you will only be eligible for a replacement — no returns will be accepted.

  • We do not offer money refunds. All approved returns will be issued as store credit only.

Return Shipping Cost

You are responsible for arranging and covering the return shipping cost to our warehouse.

Restocking Fee

A 25% restocking fee will be applied to your return. This fee helps cover the costs of processing your return and ensuring the product is in resalable condition.

Important

  • Items sent back to us without first requesting a return will not be accepted.

  • To be eligible for a return, your blaster must be in the same condition you received it, unused, with all parts, tags, and original packaging intact.

  • Any gel blaster that has been disassembled or tampered with voids its warranty.

  • Proof of purchase is required.

How to Start a Return

To request a return, please contact us at contact@geltoynation.com. Once your return is accepted, we will provide instructions and the return address:

Return Address:
Gel Toy Nation
9070D N 95TH ST D
Milwaukee, WI, 53224-6711
United States

For any return-related inquiries, you can reach us at contact@geltoynation.com.

Important Note on Buy 2 Get 1 Free Deals

If you purchased a blaster as part of our Buy 2 Get 1 JM-X2 Free Deal and choose to return one or more items from that order, your return will disqualify you from the free JM-X2 blaster. The cost of the JM-X2 blaster will be deducted from your store credit, as your order will no longer meet the requirements for the promotion.

Damages and Issues

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and make it right.

Exceptions / Non-Returnable Items

  • Gel Beads

  • Used or opened items

  • Sale items

  • Gift cards

These cannot be returned under any circumstances.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. 

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at Contact@geltoynation.com. Please note that returns will need to be sent to the address


You can always contact us for any return question at Contact@geltoynation.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at Contact@geltoynation.com.