Free US Shipping on Orders $99+ · Lifetime Support · 30-Day Returns

Policies

Returns

At GelToyNation, we want you to enjoy your blaster with confidence. Please read our updated return policy carefully.

Eligibility for Returns

  • Customers may only return blasters that arrive broken or defective.
  • You must notify us within 48 hours of delivery if your blaster arrives broken.
  • If you contact us after 48 hours, you will only be eligible for a replacement — no returns will be accepted.
  • We do not offer money refunds. All approved returns will be issued as store credit only.

Return Shipping & Restocking Fee

  • You are responsible for arranging and covering the return shipping cost to our warehouse.
  • A 25% restocking fee will be applied to your return. This fee helps cover the costs of processing your return and ensuring the product is in resalable condition.

Important Return Conditions

  • Items sent back to us without first requesting a return will not be accepted.
  • To be eligible for a return, your blaster must be in the same condition you received it, unused, with all parts, tags, and original packaging intact.
  • Any gel blaster that has been disassembled or tampered with voids its warranty.
  • Proof of purchase is required.
  • We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

How to Start a Return

To request a return, please contact us at contact@geltoynation.com. Once your return is accepted, we will provide instructions and the return address.

Return Address:

Gel Toy Nation
9070D N 95TH ST D
Milwaukee, WI, 53224-6711
United States

Buy 2 Get 1 Free Deals

If you purchased a blaster as part of our Buy 2 Get 1 JM-X2 Free Deal and choose to return one or more items from that order, your return will disqualify you from the free JM-X2 blaster. The cost of the JM-X2 blaster will be deducted from your store credit, as your order will no longer meet the requirements for the promotion.

Exceptions / Non-Returnable Items

  • Gel Beads
  • Used or opened items
  • Sale items
  • Gift cards

These cannot be returned under any circumstances.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Damages and Issues

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and make it right.