Policies
Shipping
At GelToyNation, we aim to provide a seamless shopping experience, including clear and timely delivery of your products. Please read the following shipping details to understand how we process and ship your orders.
Shipping Locations & Delivery Times
We have two different warehouse locations to better serve you:
Express Shipping
4-5 Days
After shipping
- For items stocked in our local warehouse
- Shipped via trusted courier services
- Timely delivery guaranteed
Standard Shipping
15-20 Days
After shipping
- Shipped from our international warehouse
- Longer shipping time for select items
- Delivered within 15-20 business days
Order Processing Times
- Orders are typically processed within 1-3 business days. Processing times may vary depending on the item and warehouse location.
- You'll receive a confirmation email with tracking details once your order has shipped.
Tracking Information
Once your order has shipped, you will receive a tracking number via email. You can use this number to monitor the status and estimated arrival of your package.
Split Shipments
If your order contains items from both warehouses, you may receive multiple packages with different shipping timelines. Each package will have its own tracking number, which will be provided upon shipment.
Shipping Restrictions
We currently ship to most locations, but please be aware that shipping times may vary depending on your location and the warehouse from which the item is shipped.
Delays
While we strive to meet the estimated shipping times, there may be delays due to unforeseen circumstances such as customs clearance or carrier issues. We will keep you informed in case of any significant delays.